Privacy Policy

At Glideramp ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mail merge and email automation service ("Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, you must not access or use our Service.

1. Information We Collect

1.1 Account Information

We collect the following information when you register and use our Service:

• Email addresses
• Names (first and last)
• Company or organization name
• Job title or role
• Contact information (phone number, address)
• Profile pictures (if provided)
• Payment information (processed securely by Stripe)
• Account preferences and settings

1.2 Usage Data

We automatically collect certain information when you use our Service:

• Email sending history and statistics
• Template usage and creation data
• Integration access logs and connection details
• Performance metrics and analytics
• Feature usage patterns
• Log data (IP address, browser type, operating system)
• Device information
• Cookies and similar tracking technologies

1.3 Content Data

We collect and process the content you provide through our Service:

• Email templates and content
• Contact lists and recipient information
• Data imported from integrations (Google Sheets, Airtable, CSV files, etc.)
• Images and attachments uploaded to the Service
• Custom fields and variables used in templates

1.4 Third-Party Integration Data

When you connect third-party services to our platform, we may collect:

• OAuth tokens and connection credentials (securely stored)
• Account information from connected services
• Data imported from connected services
• Usage information related to integrations

2. How We Use Information

We use the information we collect for the following purposes:

• Provide the Service: To operate, maintain, and deliver our email merge services and features
• Process Transactions: To process payments, subscriptions, and billing
• Improve and Develop: To analyze usage patterns, troubleshoot issues, and enhance service functionality
• Communicate: To send service updates, security alerts, and administrative messages
• Support: To provide customer support and respond to inquiries
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications about new features or services (with your consent where required by law)
• Analytics: To gather statistical information about the use of our Service
• Personalization: To tailor the Service experience to your preferences

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of Contract: Processing necessary to provide the Service and fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security
• Consent: Processing based on your specific consent, which you may withdraw at any time
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as:
  • Stripe for payment processing
  • Cloud hosting and storage providers
  • Analytics and monitoring services
  • Customer support tools
• Integration Partners: Third-party services you choose to connect with our Service, such as:
  • Google (Google Sheets, Gmail)
  • Airtable
  • Slack
  • Other authorized integration partners
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing
• Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others

We do not sell your personal information to third parties. Any sharing of your information is conducted under strict contractual terms that require recipients to protect your information.

5. Data Security

We implement and maintain reasonable security measures to protect your information:

• Encryption: We use industry-standard encryption for data in transit and at rest
• Access Controls: We restrict access to personal information to authorized personnel only
• Regular Audits: We conduct security assessments and vulnerability testing
• Secure Infrastructure: We use secure cloud infrastructure with appropriate safeguards
• Authentication: We implement multi-factor authentication for critical systems
• Monitoring: We maintain systems to detect and prevent security breaches

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable means.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your personal information to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@glideramp.com. We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before fulfilling your request.

7. Data Retention

• Account Information: Retained for the duration of your account and for a period of up to 30 days after account termination
• Usage Data: Retained for up to 90 days for operational purposes
• Backup Data: May be retained in our backup systems for up to 90 days after deletion from active systems
• Payment Information: Retained in accordance with financial regulations and tax requirements
• Aggregated Data: We may retain anonymized, aggregated data indefinitely

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

We may process and store your information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that are different from those in your country of residence.

When we transfer personal information outside of the European Economic Area, United Kingdom, or other regions with comprehensive data protection laws, we ensure that appropriate safeguards are in place to protect your information, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Adequacy decisions by relevant authorities
• Other legally valid transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Service. These technologies help us analyze usage patterns, remember your preferences, and improve your experience.

We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly
• Analytical Cookies: Help us understand how users interact with our Service
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant content and advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 16, please contact us at privacy@glideramp.com.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not owned or controlled by Glideramp. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Service

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review the Privacy Policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email:help@glideramp.com

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions or concerns about our privacy practices, you can contact our DPO at help@glideramp.com.